RAG System Design North

The Building Blocks of Retrieval-Augmented Generation for Workplace Assistants

Workplace learning resources now regularly cover retrieval-augmented generation, a technique that lets AI assistants answer questions by pulling relevant passages from trusted documents. The approach, which was introduced in a 2020 research paper, is gaining attention because it can make answers easier to check. An assistant using this method can show exactly which policy, manual, or product sheet a given answer came from. Many organisations are now looking at how they migh